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Privacy Policy

Effective Date: 01.06.2021
Last Updated: 09.12.2024

 

Lolas Bournemouth Limited (referred to as "we," "us," or "our") operates Lolas Spanish Tapas Restaurant and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

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1. Who We Are


Company Name: Lolas Bournemouth Limited
Address: 95 Commercial Road, Bournemouth, BH2 5RT
Contact Details:
Phone: +44 7588 065360
Email: bookings@lolasrestaurant.co.uk
Website: www.lolasrestaurant.co.uk

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2. Personal Data We Collect

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We may collect and process the following types of personal data:

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Identity Data: Name, title, and booking details.
Contact Data: Phone number, email address, and postal address.
Payment Data: Card details (processed securely via Stripe).
Technical Data: IP address, browser type, and website usage.
Marketing Data: Newsletter preferences and communication history.

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3. How We Use Your Data

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We process your data for the following purposes:

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  • To manage and confirm reservations.

  • To process payments (via Stripe). For full details on how Stripe processes your payment information, please visit: https://stripe.com/gb/privacy. 

  • To communicate important information regarding your bookings.

  • To send marketing emails and newsletters if you have opted in.

  • To improve our website and customer experience.

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4. Legal Basis for Processing

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We rely on the following lawful bases for processing your personal data:

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  • Consent: For marketing communications and certain data collection activities.

  • Contractual Obligations: To fulfill and manage bookings.

  • Legal Obligations: To comply with legal requirements, such as tax records.

  • Legitimate Interests: For improving our services and ensuring customer satisfaction.​​

 

5. Marketing Communications
 

  • By selecting the 'Receive our newsletter for the latest updates and promotions' option during your booking, you agree to receive updates, special offers, and the latest news from us."

  • You can unsubscribe at any time by clicking the "Unsubscribe" link in our emails or contacting us at bookings@lolasrestaurant.co.uk.

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6. Sharing Your Data

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We may share your data with:

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  • Third-party service providers (e.g., payment processors such as Stripe or our booking system provider Tablein).

  • Legal authorities, when required by law.​

  • We do not sell your personal data to third parties.

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7. How Long We Keep Your Data

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  • We will retain your data only for as long as necessary to fulfill the purposes for which it was collected, including legal and accounting requirements.

  • Marketing email data will be kept until you withdraw consent (unsubscribe) or we stop sending promotional materials.

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8. How We Share Your Data

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  • Payment Processors: Stripe (for secure payments).

  • Email Marketing Platforms: To send newsletters or promotions (e.g., Mailchimp).

  • Legal authorities if required by law.

 

9. Security of Your Data

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  • We implement appropriate technical and organizational measures to ensure your data is safe, including encryption and secure third-party platforms.

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10. Your Rights

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Under the UK GDPR, you have the following rights:

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Access: Request a copy of your personal data.
Correction: Rectify inaccurate or incomplete data.
Erasure: Request deletion of your data.
Objection: Object to processing for marketing purposes.
Portability: Request transfer of your data.
Withdraw Consent: Withdraw consent for marketing communications at any time.


To exercise any of these rights, contact us at bookings@lolasrestaurant.co.uk.

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11. Cookies

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Our website uses cookies to improve your browsing experience. For more details, please refer to our Cookie Policy.

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10. Changes to this Privacy Policy

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We may update this Privacy Policy occasionally. The most recent version will always be available on this page. Please check back regularly to stay informed.

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11. Contact Us

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If you have any questions about this Privacy Policy or how we handle your data, please contact us:

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Email: bookings@lolasrestaurant.co.uk
Phone: +44 7588 065360
Address: 95 Commercial Road, Bournemouth, BH2 5RT

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